FAQ

What is your cancellation policy?
We have a 48 hour cancellation policy for a full refund. Cancellations before this time period will forfeit their deposit and lose their tour time. We must adhere to our cancellation policy to protect our ability to run tours and to maintain our price structures. Please dont ask us to make exceptions. We recommend purchasing travel insurance to protect your investment.

What is included in the tour price?
From the moment you arrive at our meeting location until the end of the tour, well take care of all the details. Well help you pick out the proper bike for your experience level. Our support vehicle will carry all of your personal gear. On most tours you will only need to carry your water and small items, such as snacks, camera, sunscreen, and any clothing you’ll want to have immediate access to.

We also provide a pick up/drop off service depending on your location. We do charge a fee for this service, so please ask for details.

What tour is right for me?
Our tours range from BEGINNER to INTERMEDIATE/SPORT to ADVANCED/EXPERT in difficulty.

BEGINNER LEVEL:
Tours are suitable for riders with no experience to an average fitness level. Flat to moderate hills and descents are typically and of short duration. Trail surfaces are relatively even with occasional obstacles on trail (rocks, roots, sand).

INTERMEDIATE LEVEL:
Tours are suitable for riders with good to excellent fitness level. Some type of previous mountain bike experience is recommended(2-3 rides/wk). Trail surfaces may include uneven terrain and narrow trails, singletrack, with occasional obstacles (roots, rocks, sand). Hills and descents are moderate to strenuous and require some skill that can be either ridden or walked. Riders with minimal mountain bike experience, but who have basic road biking skills or a strong fitness level, along with an adventurous spirit, should be suitable for an intermediate tour.

ADVANCED LEVEL:
Tours are suitable for experienced mountain bikers only with excellent fitness and strong bike handling skills. Riding is on rough fireroads with frequent obstacles or high elevation, and narrow tight singletrack. Sections of trail can be very challenging with frequent ascents and descents of significant length.

Do I need special shoes?
No you do not. Running or exercise shoes is all that you need. If you have your own riding shoes, we have clipless pedals to accommodate you.

Is there any hiking?
Plenty! There are great scenic hikes on all of our tours. There are amazing hikes, if biking isnt your thing. My favorite is the sunset hike. Hiking offers the perfect opportunity to see more of the amazing scenery surrounding Los Angeles.